Frequently asked questions

General & Account

How can I change my account information?

You can change your account information such as your name, email & password by going to My Account > Account Details.

How can I change my billing & shipping information?

You can change your billing & shipping information by going to My Account > Address.

I couldn't find an answer to my question

No problem, just contact us and we will be happy to help.


Does offer coupon codes?

Yes, you can find all of our current codes at Voucher Codes and Offers.

Help, my coupon / e-voucher doesn't work?

If you are having issues with your coupon or e-voucher then this could be due to a number of reasons.

  1. You have entered the incorrect code
  2. The coupon has expired and is unfortunately no longer available
  3. You don’t have any credit left on your e-voucher

If you feel your coupon or e-voucher should be working please contact us and we will be happy to help.

Please note you can check your available e-vouchers & credit under My Account > Coupons

What payment options do you have?

We accept all major credit and debit cards through our third-party provider Stripe.

Can I cancel my order?

If you would like to cancel your order please contact us. If your order has not been shipped you will be refunded immediately. If your order has been shipped you will receive a refund once your order has been returned to us. Please see our Returns Policy.

My Item weighs less than it states on the website?

All our items are average weight, we try our best to keep all our product weights and sizes as close as possible however due to our production methods this isn’t always possible.

If your unhappy please contact us and we’ll be happy to help.


What locations do you deliver to?

We ship to the UK, Europe & Rest of the world* & our shipping is based on weight.

*Some locations we don’t currently offer shipping too just yet. If we do not ship to your location or you have a query about our shipping costs please contact us and we will be happy to help.

What happens if I'm out when you deliver?

Our courier will leave a card with options for redelivery. They may also try a next door neighbour to see if they will accept the parcel on your behalf.

Where is my order?

If your order has not arrived within 5 days of placing an order please contact us.

Please note if you have ordered a monthly subscription box, then it will be shipped out on the 20th of each month regardless of when you placed an order.


Can I return my product?

Yes, our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Please read our Returns Policy for more information, alternatively, you can contact us and we will be happy to help.

My product has arrived damaged, what are my options?

We are sorry to hear your product is damaged. Please contact us and we will be happy to help.

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